Senior Manager, Order to Cash

As we continue our transformation into a global GFO structure and roll out S/4HANA Cloud, we are seeking a seasoned and hands-on Order to Cash Senior Manager to lead the global O2C process.

This is a key leadership role, responsible for designing, implementing, and governing the O2C process across markets, from invoice generation to cash application while ensuring compliance, timely cash collection, and strong customer focus.

The role includes managing multiple CRM-integrated billing flows, improving collection performance, and owning the dunning process and third-party collection service contracts.

Key Responsibilities

  • Define and lead the global O2C process, including:
    • Customer invoicing (automated via CRM interfaces and manual billing)
    • Accounts Receivable management
    • Cash application and bank matching
    • Dunning and collections follow-up
    • External collection service agreements
  • Drive consistency across diverse billing models and countries, ensuring accurate and timely customer invoicing and AR reporting.
  • Collaborate with CRM and IT to optimize system integrations and billing automation.
  • Oversee and improve cash collection performance, working closely with commercial, legal, and customer service teams.
  • Implement and govern the global dunning strategy to reduce DSO and improve working capital.
  • Manage relationships and service levels with external collection agencies and ensure compliance with local regulations.
  • Lead cash application and bank reconciliation coordination, in close alignment with R2R.
  • Serve as the O2C process lead in the S/4HANA Cloud implementation and harmonize legacy system transitions.
  • Establish and monitor KPIs, SLAs, and exception-handling frameworks across geographies.
  • Lead a remote and cross-functional team, ensuring accountability, knowledge sharing, and service quality.

 You will succeed in this role if you have:

  • 10+ years in Finance or Commercial Operations, with significant O2C or AR leadership experience in a multinational setting.
  • Proven ability to manage complex billing processes, including CRM-integrated and manual invoice flows.
  • Strong track record in cash collection performance management, dispute resolution, and credit control.
  • Experience managing external collection partners and legal escalations.
  • Familiarity with cash application, payment reconciliations, and cross-team coordination with R2R.
  • Strong system background including SAP (preferably S/4HANA Cloud), AR tools, and CRM platforms.
  • Excellent communication, prioritization, and stakeholder engagement skills — comfortable operating in a global matrix.
  • Fluent in English; additional languages are a plus.

Alma as an employer 

At Alma, we foster a culture of collaboration and teamwork, where everyone is accepted as who they are. In our constantly changing business environment, it takes courage to try new things, push boundaries, and drive innovation.

For us courage is not only big heroic actions, but those small things that occur in our daily work: when you have the courage to say your opinion, speak a foreign language, try something new and fail. Joining Alma means becoming part of a friendly, supportive community of professionals, where teamwork and courage will take us to the next level. To create new growth, we need courage.

And courage grows best together.

Our promise to you

  • Friendly culture where you can be yourself: 

    • We trust each other and give autonomy

  • Job with purpose and impact

    • Our brands are well-known and used by millions of people daily and trusted when making the most important decisions of their lives.

  • Opportunities for professional learning and growth: 

    • You are encouraged to take time for learning.
    • We cherish the power of internal collaboration and learning from each other.

How is it like to work at Alma and what kind of benefits do we offer: https://www.almamedia.fi/tyopaikat/

Location and how to apply

We work in a multi-location and flexible manner and in this role you can work from any of our offices located in Finland, Czechia or Croatia.
 
Got Interested?
 
Apply and become part of our growth story! Apply for the position by 31.8.2025 We start interviews already during the application period. We will fill the position as soon as a suitable candidate is found.